Privacy Notice

SmartPOST is a trading name of Leaflet Broker Ltd, an Irish company providing campaign planning and addressed mail delivery services.

For questions about this notice or about how your information is handled, contact privacy@smartpost.ie.

We are the controller for information we decide to collect and use ourselves: website enquiries, quote requests, client and supplier contacts, marketing contacts, and our own staff records.

We are usually a processor when a client — a theatre, club, school or company — gives us a list of member or customer addresses purely so we can deliver items to them. In that situation the client decides what happens to the data and we act on their written instructions under a data processing agreement. If you are on such a list and want your details changed or removed, contact the organisation that sent you the item; we will pass on any request we receive and help them respond.

We ask clients for the minimum needed to deliver — normally address and Eircode, plus a name only where the item is addressed to a named person. We do not ask for phone numbers, email addresses, dates of birth or any special category information for delivery purposes.

• Authorised SmartPOST staff, limited to the campaign they are working on.
• Delivery teams, who receive only the route information needed to complete their own assigned work — not the client's full list.
• Service providers acting for us, including our hosting and platform providers, business email and file storage, and mapping and routing providers.
• Our associated delivery operation, All Homes, where it carries out delivery work on our behalf under an equivalent written agreement.

We do not sell client lists, and we never reuse a client's list for our own marketing or for another client.

Information is held on systems within the European Economic Area wherever possible. Where a provider processes data outside the EEA, we rely on the safeguards required by GDPR, such as European Commission standard contractual clauses.

• Client-supplied address files: kept for the campaign, then for a short period afterwards to deal with delivery queries and failed-address reconciliation — normally 30 days after completion — and then deleted, unless the client instructs otherwise.
• Campaign statistics without personal data (quantities, dates, areas, completion rates): kept longer as our own business record.
• Enquiries and quote requests: kept while we are in contact and for a reasonable period afterwards.
• Accounting and tax records: kept for the period required by Irish law.

Our full approach is set out on the Data Security page.

You have the right to ask for a copy of your information, to have it corrected or erased, to restrict or object to its use, and to data portability where it applies. Where we act as a processor for a client, we will forward your request to that client and help them answer it.

Write to privacy@smartpost.ie. We aim to respond within one month. You can also complain to the Data Protection Commission — see our Complaints & Redress page.

Our website uses only the cookies needed to make it work. See the Cookie Policy for details.

We update this notice when our services or systems change. The date at the top shows when it was last revised.